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Return Policy – NALA Care

You have the right to return your order within 30 days of receiving it.

Conditions:

  • Items must be unused, undamaged, and in their original packaging

  • Hygiene products cannot be returned if the seal has been broken

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered

How to request a return:
Email us at info@nala-care.com with your order number and reason for return.

Once we receive and approve your return, the refund will be processed within 14 days to the original payment method.